Columbo
Situation:
Columbo wanted to regain their market position in the refreshment quick service business.
Their Need
Chef Services Group was hired as its operational external expert to coordinate all developmental aspects of the project.
Primary Services Provided
- Menu development
- Creation of all recipes/formulas with yield and methods of preparation
- Coordinate all related operational procedures to deliver the brand integrity
- Develop total systems operational infrastructure from guest service to product preparation and production management
- Coordinate development of the menu board
- Cost all recipes and develop retail pricing
- Establish theoretical food and operations costs
- Write operations manual, covering all pre-opening and opening processes
- Provide design direction to deliver a functional facilities plan
- Develop all internal system operator guides
- Design and deliver training to 3 sites
- Work with staff to ensure execution of branded products and services
- Conduct post-opening site assessments to evaluate system procedures to measure operator
- Compliance to branded systems
Results:
The Columbo Refreshment Center opened at the University of Southern California and successfully operated in the student union for over 5 years.
Attachments:
Columbo Case Study